Job Title: Customer Support Consultant, Educational Technology
Location: Newton, MA
Client Information: itslearning (http://www.itslearning.net)
The Renaissance Network is itslearning’s exclusive world-wide search partner. For a complete listing of all of our searches together world-wide: www.ren-network.com/jobs/itslearning
Client Company Summary:
itslearning is an international e-learning company for education with subsidiaries in 7 countries and partners in 6 countries. With more than 4 million active users, we are one of the fastest growing international technology companies. Our learning platform is used by millions of educators, students, and administrative staff worldwide. We are dedicated to education and are passionate about the success of each student.
Job Description/Major Responsibilities:
Under the general direction of the US Service Manager, the Customer Support Consultant will manage all support activities. This position will lead and improve Itslearning’s software support process, to maximize user and customer satisfaction across itslearning’s software products.
- This position will be responsible for US company-wide support
- Creating knowledge base of best practices
- Creating an incident management processes
- Training additional support personnel
- Troubleshooting (itslearning and integrations)
- Incidents
- Owner of process from problem description to verified defects
- Incident management (including ZenDesk)
- Support processes
- Work with Global Support team when needed
Required Qualifications and Experience:
- Candidate should be motivated by achieving high customer satisfaction and success
- Fast learner who likes new challenges
- Structured with the drive to take ownership
- Ability to master new technology quickly and efficiently
- Excellent interpersonal, written, and oral communication skills
- Energetic, self-starter with strong work ethic
- BS/BA required
Desired Skills and Experience
Required Qualifications and Experience:
- Candidate should be motivated by achieving high customer satisfaction and success
- Fast learner who likes new challenges
- Structured with the drive to take ownership
- Ability to master new technology quickly and efficiently
- Excellent interpersonal, written, and oral communication skills
- Energetic, self-starter with strong work ethic
- BS/BA required
The Renaissance Network is the leading headhunter for K-12 and Higher Education, sales, marketing, and leadership team expansion. Since 1996, The Renaissance Network, Inc., has helped companies build effective sales, marketing, and leadership teams in the Education and Technology spaces.
It is our knowledge of our niche market, our global network of top talent, and our unique approach to hunting, evaluating, and closing candidates that have allowed us to become the leading search firm and strategic recruiter in the Education and Technology market.
We offer our clients:
– A Trusted Partner
– Decreased Search Time
– Increased Hiring Success
– Increased Internal Interview Effectiveness
– A Rapid Market Impact
– Confidence in Hiring
Sales Team Expansion Specialists: Strategic Search Partners for Education and Technology
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